cuan55 Privacy Policy
This page describes what we collect when you use cuan55 and how we keep that data protected. We at cuan55 recognize that your privacy matters, and we handle your account information with the same care we apply to every aspect of our service. Whether you access cuan55 through our Android app, iOS browser, or desktop interface from Jakarta, Surabaya, Bandung, or Medan, the principles on this page guide how we work with your data.
Our policy covers account registration, deposit and withdrawal activity, gameplay records, and device information. We also explain how we use cookies, work with third-party processors, and respect your rights regarding your own data. If you have questions after reading this page, our support team can walk you through any section.
What We Collect and How We Use It
Account Data
When you open an account on cuan55, we collect your email address, phone number, and identity details required for KYC verification. We use this information to confirm your identity, prevent fraud, and ensure you meet any age and jurisdiction requirements. Our KYC process typically completes within 24 hours, and we store your verified documents securely on encrypted servers.
Payment Information
We collect details about your deposits and withdrawals to process transactions and maintain your account balance. When you deposit via DANA, e-wallet, mobile banking, local payment, or online payment, we record the transaction reference and timestamp. For bank transfers through e-wallet, mobile banking, local payment, or online payment virtual accounts, we retain your transfer confirmation and our withdrawal review notes. We do not store your full card numbers or banking credentials; those are processed directly by our payment partners and deleted from our servers after confirmation.
Gameplay and Device Data
Our systems log your gameplay activity—which games you play, wager amounts, session duration, and results—to maintain an accurate balance and detect patterns that might indicate account compromise. We also collect your device type, browser, IP address, and connection speed so we can optimize the cuan55 mobile experience and diagnose technical issues. This helps us ensure that whether you're playing football markets during Liga 1 season or trying a live-dealer table on a weak 3G connection, the experience remains stable.
Marketing and Support Data
If you provide feedback to our support team or opt into notifications, we collect and retain that communication. We use support history to improve our service and to answer follow-up questions. Push notifications and email messages are sent only when you've explicitly enabled them in your account settings.
Our Commitments
Third-Party Processors
We share your data only with partners who help us operate cuan55. Payment processors like QRIS gateways and virtual-account providers receive transaction details to complete your deposits and withdrawals. Our hosting provider stores encrypted account data in data centres that may sit outside your jurisdiction but are subject to contractual data-protection agreements. We do not sell or rent your data to advertisers or third parties unrelated to cuan55 operations.
Your Rights
Under applicable privacy laws, you have the right to request a copy of your personal data, to correct inaccurate information, and to request account deletion (subject to regulatory retention periods). You can manage your notification settings and withdraw consent for marketing emails at any time through your account preferences. If you wish to exercise these rights, contact our support team with your account email and a e-walletef description of your request.
Cookies and Tracking
When you visit cuan55, our servers set cookies to remember your login session and your preferred language. These are functional cookies necessary for the platform to work; they do not track you across other websites. If you disable cookies, you may not be able to stay logged in. We do not use behavioural tracking cookies or third-party analytics that build a profile of your browsing outside cuan55.
Security
We encrypt data in transit using HTTPS and at rest on our servers. Our team conducts regular security audits and updates our systems to address known vulnerabilities. However, no online service is completely risk-free; if you believe your account has been compromised, change your password immediately and contact support.
Contact cuan55
If you have a question about how we handle your data or wish to file a privacy complaint, you can reach our support team through the contact form in your account or email us directly. We aim to respond to privacy requests within 10 business days.
This policy applies to cuan55 and is available where local law permits. It was last updated in 2025 and may change as we improve our service. We will announce material changes on our platform and ask for your consent where required.